People can use the new free MyGlasgow app to report issues such as fly-tipping and potholes immediately at the scene. The app then uses GPS technology to pinpoint the precise location of the report – making it easier for council staff to find and fix issues.
Developed by Future City Glasgow, the user-friendly app has added features which make it more informative than the council’s previous app. For the first time, users will receive feedback on their reports. Emails will confirm receipt of their report, then give the customer details of how long it will take to resolve and inform them when it has been completed.
MyGlasgow app users will also be able to add photographs and video footage to their reports – extra detail which will help the council handle the matter quickly and efficiently.
Customers will also receive feedback emails for the most common issues reported – including fly-tipping, potholes and street lighting outages. These issues account for around 60% of reports to the council and were given priority in the app development. Update emails will soon be available for all other issues that can be reported via the App.
Soon, people will also be able to check if a matter has already been logged by someone else. This should reduce the number of duplicate reports received which can clog up the system.
The previous MyGlasgow app had 14000 users and the new higher functioning upgrade is expected to be even more popular.
Mum-of-two, Lisa Hose, 33, is a fan of the new app which she used to report household waste dumped in Jordanhill.
Lisa said: “ It’s a really good app. I used it to report fly-tipping and the GPS feature is really user-friendly. It picked up the exact location and I also got emails telling me which department at the council was dealing with my report.
“The new feedback emails are really reassuring because you know your report has been received and is being dealt with. I got another email telling me when the fly-tipping had been removed. I’ll definitely keep using the app because it’s really quick and easy. It’s a massive improvement on the old one.”
Councillor Gordon Matheson, Leader of Glasgow City Council and Chair of Future City Glasgow, said: “This new free app will make it more convenient for people to play their part in helping us keep the city looking its best and running efficiently.
“It’s free and easy to use and the new features provide better feedback for customers as well as giving the council precise information to work from – this will enhance service provision and help keep Glasgow looking smart.
“I’d urge everyone to download the app and give it a try.”
Anyone without a smart phone can still report issues at www.glasgow.gov.uk/MyGlasgowApp or by calling the Clean Glasgow hotline on 0300 343 7027 and 0800 373 635 (for roads and lighting issues).
Future City Glasgow is a £24million programme showing how technology can make life in the city smarter, safer and more sustainable. Glasgow won the funding from InnovateUK and has been developing technology to address issues such as health, safety, transport and energy. Find out more at http://open.glasgow.gov.uk/